Delete Your Account

Family Pocket accounts are provided through your child's school. To request deletion of your account and associated personal data, contact us using either method below:

• Email: rodgers.chayuga@familypocket.io with the subject line “Account Deletion Request”.
• WhatsApp: Chat on WhatsApp

To help us verify your identity, please include the registered email address or national ID on your account and the name of your child's school. We will only act on a request after confirming it comes from the account holder.

Once your request is verified, we delete the personal data tied to your account, including:

• Your account profile (name, email, phone number, national ID)
• Your login credentials and authentication tokens
• Your device push-notification token and any saved device identifiers
• Your profile photo, if you uploaded one
• The link between your account and your child's records (your parent/guardian association)

Some records are owned and controlled by your child's school (the data controller), not by you as an individual user. Where the school requires it, the following may be retained for the duration of the school's subscription, for safety, attendance, and audit purposes:

• Student records created by the school (name, admission number, grade, class)
• Attendance and transport history (bus and gate scan records) kept as a safety chain-of-custody
• Payment records the school is required to keep for financial reconciliation

If you want these school-controlled records removed, please raise the request with your school administrator, who manages that data. We may also retain limited information where required by applicable law.

We aim to process verified deletion requests within 30 days. Cached data on your own device is removed when you sign out and clear the app's storage, or when you uninstall the app.

For any questions about account or data deletion, contact us:

• Email: rodgers.chayuga@familypocket.io
• WhatsApp: Chat on WhatsApp

See also our Privacy Policy.